Shipping policy
Shipping Policy
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
During peak periods or high order volumes, processing times may be slightly delayed.
2. Shipping Time
Estimated delivery times vary depending on your location:
- Local (South Africa): 5–10 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary due to customs delays, courier issues, or high demand periods.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and order size. In some cases, we may offer free shipping promotions.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update.
5. Delayed or Lost Orders
If your order has not arrived within the expected timeframe:
- Check your tracking information
- Contact the courier service
- Then contact us at [your email]
We will assist you in resolving the issue as quickly as possible.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Customs & Duties (International Orders)
Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
8. Shipping Restrictions
Some products or destinations may not be available for shipping. If this applies to your order, we will contact you.
9. Contact Us
If you have any questions about shipping, please contact us at:
vushstore0@gmail.com